SNB Check Capture: FAQs

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Do I need to prepare a deposit slip?

No, the system does this for you automatically.

Does SNB Check Capture convert a check into an ACH?

Not currently, but availability of this feature is planned for a future version of Check Capture.

Does SNB Check Capture enable better funds availability?

It may if your current deposit process and schedule keeps you from meeting bank cut-off times or making deposits promptly. However, the same rules regarding funds availability apply to both remote and in-person deposits.

How do I change my password?

How do I logoff from the SNB Check Capture SmartClient?

There is no need to logoff. Simply exit the application by clicking “File” and then “Exit” or by clicking on the "X" in the upper right corner of the Window.

How many items can I go back and review?

The SNB Check Capture system stores the 5,000 most recently scanned items for your review.

What if I make a mistake and enter the incorrect amount for a deposit?

The SNB Check Capture system reads the amounts on the checks and balances them against the deposit total you entered. In the case of a discrepancy, you will have the opportunity to correct the amount because only deposits that balance will transmit.

What if my scanner status is not "Ready"?

Verify that the scanner is powered on and properly connected to the PC that serves as your scanning station. If so, login to the SmartClient and use the following procedure to get the scanner in ready mode:

Click “Tools” on the menu at the top of the screen
Select “Scanner Information”.
Click the “Reset Scanner” button.

What should I do with checks that are damaged or otherwise will not scan?

You will need to deposit these checks at an SNB branch.

What should I do with the paper checks after scanning them?

Print a copy of the Deposit Report and store it with the associated, scanned checks. You must store the original paper checks for 60 days in a secure, fire-proof filing cabinet. After 60 days you must destroy the checks.

What type of checks can I scan for deposit?

Any check made out for U.S. dollars that has a valid U.S. bank routing and transit number is valid for scanning.

Will deposits made using SNB Check Capture memo-post to my account?

Yes. The report cycles every 5 minutes so that any deposits submitted by 6:00 pm Central time on a weekday should memo-post relatively quickly.

Will my statements look different if I use SNB Check Capture?

No.

Will SNB archive the images and keep them?

Yes, for seven years.

Will SNB Check Capture change the wire deadline?

No.

Will the deposit tickets look different?

Yes. You will be able to easily distinguish an SNB Check Capture deposit slip when you view your statement images. See example below:

Will we receive a confirmation e-mail message from SNB for items we deposit through SNB Check Capture?

Yes. Contact the SNB Business Client Services group to setup the list of recipients for this e-mail confirmation message.